Terms & Conditions

For the purposes of this Agreement, the following terms carry the meanings set out below. Defined terms appear in title case throughout this document.

Use of the xo360 Platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and on a continuing basis thereafter:

• You must be a resident of Indonesia and at least 21 years of age. xo360 strictly enforces the 21+ age requirement in accordance with responsible gaming best practice.
• You must be acting on your own behalf and not as an agent, nominee, or representative of any third party.
• You must not be subject to any self-exclusion agreement, whether entered into with xo360 directly or through any recognized national or international self-exclusion program.
• You must have full legal capacity to enter into a binding contractual agreement under the laws applicable to your jurisdiction of residence.
• You must not be a current employee, contractor, consultant, director, officer, or close family member of any such person employed by xo360 or any of its affiliated entities, licensors, or technology partners.
• You must not be registered on any sanctions list maintained by an internationally recognized governmental or intergovernmental authority.

xo360 reserves the right to request documentary evidence of eligibility at any point during the account lifecycle. Failure to provide such documentation within the stipulated timeframe will result in account suspension pending review.

To access the full range of services offered by xo360, you must complete the registration process and create a Member account. The following conditions apply to account registration and ongoing account maintenance:

• Accurate Information: All information provided during registration must be accurate, complete, and current. You are responsible for updating your account details promptly if any information changes.
• One Account Per Person: Each individual may hold exactly one xo360 account. The operation of multiple accounts — whether under the same or different personal details — is strictly prohibited. xo360 uses advanced detection systems to identify multi-account behaviour.
• Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. xo360 will not be liable for any losses arising from unauthorized access to your account resulting from your failure to keep credentials secure.
• Credential Sharing: Sharing your account credentials with any third party is strictly prohibited. You must not allow any other person to access or use your account.
• Notification of Breach: You must notify xo360 immediately at the contact details provided in Clause 14 if you suspect that your account has been accessed without authorization or that your credentials have been compromised.
• Inactive Accounts: Accounts that have not recorded any login activity for a continuous period of 12 months are classified as inactive. xo360 reserves the right to apply a monthly maintenance fee of Rp 50.000 to inactive accounts after written notice has been provided to the registered email address. Account balances will not be reduced below zero.

xo360 is required under its international licensing obligations to verify the identity, age, and payment details of all Members prior to processing any withdrawal. The KYC process may also be triggered at xo360's discretion at any other point during the account lifecycle.

To complete KYC verification, you will be required to submit clear copies of the following documentation:

• Proof of Identity: A government-issued photo identification document such as your Indonesian National Identity Card (KTP), passport, or driving licence (SIM). The document must be current and clearly display your full legal name and date of birth.
• Proof of Address: A utility bill, bank statement, or official government correspondence issued within the past 90 days, displaying your full name and residential address as registered on your xo360 account.
• Proof of Payment Method: A photograph or screenshot of the bank account, e-wallet account, or payment card used to make deposits to your xo360 account, displaying your name and the relevant account or card number (middle digits may be redacted).
• Source of Funds Declaration: For accounts with cumulative deposits exceeding Rp 50.000.000 in any rolling 30-day period, xo360 may request a declaration of source of funds, supported by relevant documentary evidence such as payslips, tax filings, or business ownership records.

Documents must be submitted in JPEG, PNG, or PDF format with a minimum resolution sufficient to confirm all details. xo360 will process submitted KYC documentation within 3 business days. During this period, withdrawal requests may be held pending review. xo360 reserves the right to request additional documentation where the initial submission is deemed insufficient.

5.1 Deposits. xo360 accepts deposits in Indonesian Rupiah (IDR) via the following methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. The minimum deposit amount is Rp 25.000. Deposits are credited to your Account Balance immediately upon confirmed receipt of funds. xo360 does not charge fees on deposits; however, your bank or e-wallet provider may apply their own transaction fees, for which xo360 bears no responsibility.

5.2 Withdrawals. Withdrawals may only be processed to a payment method registered in your own name that has previously been used to make a deposit to your xo360 account. The minimum withdrawal amount is Rp 50.000. All withdrawal requests require a fully verified KYC status. xo360 targets a median withdrawal processing time of under 5 minutes for verified accounts during normal operating windows (00:00 – 23:59 WIB). Processing times may be extended during periods of high transaction volume or where additional verification is required.

5.3 Currency. All transactions are denominated in Indonesian Rupiah. xo360 does not accept or process deposits or withdrawals in any other currency. Any conversion from foreign currency to IDR prior to deposit is the Member's sole responsibility.

5.4 Third-Party Payments. Deposits from and withdrawals to payment accounts registered in a name other than your own are strictly prohibited. Any payment identified as originating from or directed to a third-party account will be returned, and the associated account may be suspended pending investigation.

5.5 Unclaimed Balances. Account balances that remain unclaimed for a period of 24 months following an account being classified as inactive, and after all reasonable efforts to contact the Member have been exhausted, may be forfeited to xo360 in accordance with applicable international gaming regulatory requirements.

xo360 offers a range of promotional bonuses to both new and existing Members. All bonuses are subject to the following general terms, in addition to any specific terms published alongside each individual promotion:

• Wagering Requirements: Unless explicitly stated otherwise in the promotion-specific terms, all bonuses are subject to a minimum wagering requirement of 10x the bonus amount before any funds derived from the bonus (including winnings) may be withdrawn.
• Eligibility: Each promotion specifies its own eligibility criteria. xo360 reserves the right to determine whether a Member qualifies for a given promotion at its sole discretion. Bonuses will not be awarded retroactively.
• Abuse Prevention: xo360 actively monitors bonus usage patterns. Members found to be exploiting bonuses through low-risk wagering strategies (such as placing opposing bets across multiple accounts), using automated software, or otherwise acting in a manner inconsistent with genuine recreational play, will have bonuses voided and may have their accounts suspended.
• Expiry: Bonus funds that have not been wagered within the period specified in the promotion-specific terms will expire automatically and be removed from the Member's account. Standard expiry is 30 days from the date of bonus credit unless stated otherwise.
• Maximum Withdrawal from Bonus Winnings: Unless stated otherwise, the maximum amount withdrawable from winnings derived from a single bonus award is capped at 10x the original bonus value. This cap does not apply to winnings generated from real-money funds.
• Promotional Changes: xo360 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. This right will not be exercised in a manner that prejudices Members who have already initiated the wagering requirement fulfilment process.

7.1 General. All bets placed on the xo360 Platform are subject to the specific rules applicable to the relevant product category — sports betting, live casino, togel (Indonesia's traditional numbers lottery), sabung ayam (live cockfighting), bandar bola (bookmaker-style football pools), or any other game type. Product-specific rules are accessible within the relevant section of the Platform.

7.2 Bet Acceptance. A bet is not confirmed until a confirmation reference number has been issued by the Platform. In the event of a technical error or communication failure prior to confirmation, the bet will be deemed void and any staked funds returned to the Account Balance.

7.3 Obvious Errors. Where odds, paylines, or payout ratios are published due to a manifest error — including but not limited to typographical mistakes, data feed failures, or pricing engine malfunctions — xo360 reserves the right to void any bets placed at the erroneous price and settle them at the correct market odds. Members will be notified promptly of any such voidance.

7.4 Mix Parlay. Mix parlay (multi-leg accumulator) bets are available on eligible football markets. All legs of a mix parlay must settle as winners for the bet to return a profit. If one or more legs are voided, the relevant leg is removed and the bet is recalculated on the remaining legs. Minimum legs per mix parlay is three.

7.5 Maximum Payout. xo360 applies a maximum single-bet payout of Rp 500.000.000 per bet settlement event. This cap applies across all product categories. Winnings exceeding this cap will be paid at the cap amount. Members are encouraged to review applicable payout limits before placing large wagers.

7.6 Result Disputes. In the event of a dispute regarding the result of any event, the decision of xo360's trading team — made in good faith using available official sources — is final, subject to the dispute resolution process set out in Clause 12.

The following conduct is strictly prohibited on the xo360 Platform. Any Member found to have engaged in Prohibited Conduct will be subject to the sanctions described in Clause 11, up to and including permanent account closure and forfeiture of all balances:

• Registering or operating more than one xo360 account, whether under the same or different personal details.
• Providing false, inaccurate, or misleading information during registration, KYC, or any other account process.
• Using automated betting software, bots, scripts, or any other form of artificial intelligence to place bets or interact with the Platform without explicit written authorization from xo360.
• Engaging in collusion with other Members to gain an unfair advantage in any game or betting market.
• Exploiting technical errors, software bugs, or pricing anomalies for financial gain. Members who identify such errors are obligated to report them to xo360 support immediately.
• Engaging in any form of money laundering, including using the Platform to deposit and withdraw funds without genuine wagering activity ("bonus washing" or "balance cycling").
• Attempting to access, reverse-engineer, decompile, or copy any part of the Platform's software, algorithms, or proprietary content.
• Engaging in any conduct that harasses, threatens, or intimidates xo360 staff, support agents, or other Members.
• Using the Platform from a jurisdiction where doing so is prohibited by applicable law, and knowingly misrepresenting your location to circumvent geographic restrictions.

All content on the xo360 Platform — including but not limited to the xo360 brand name, logo, graphics, user interface design, software, game assets, odds data, and written content — is the exclusive intellectual property of xo360 or its licensors. All rights are reserved.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal recreational wagering purposes in accordance with this Agreement. This licence does not include the right to:

• Reproduce, distribute, or publicly display any Platform content without prior written consent from xo360.
• Create derivative works based on any Platform content or software.
• Use the xo360 brand name, logo, or trademarks in any context without express written authorization.
• Screen-scrape, data-mine, or extract any odds data, game outcome data, or other proprietary information from the Platform by automated means.

Any unauthorized use of xo360's intellectual property may result in civil and criminal liability under applicable international intellectual property law.

10.1 To the fullest extent permitted by applicable law, xo360 shall not be liable to any Member for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the Member's use of, or inability to use, the Platform or any services provided therein.

10.2 xo360's total aggregate liability to any Member in connection with any single claim or series of related claims arising under or in connection with this Agreement shall not exceed the total net deposits made by that Member to the Platform in the 30-day period immediately preceding the event giving rise to the claim.

10.3 xo360 does not warrant that the Platform will be available at all times without interruption. Scheduled maintenance windows will be communicated in advance wherever possible. xo360 shall not be liable for any losses arising from Platform unavailability due to scheduled maintenance, unscheduled technical outages, force majeure events, or third-party service failures.

10.4 xo360 provides the Platform on an "as is" and "as available" basis. To the extent permitted by law, all warranties — express, implied, or statutory — are excluded, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.5 Nothing in this Clause shall limit xo360's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by xo360's negligence, or any other liability that cannot be excluded or limited by applicable law.

xo360 reserves the right to suspend, restrict, or permanently close any Member account at its discretion, with or without prior notice, in any of the following circumstances:

• Engagement in Prohibited Conduct as defined in Clause 8.
• Failure to complete KYC verification within the stipulated timeframe following a formal request.
• Provision of false or fraudulent information at any stage of the account lifecycle.
• Breach of any term of this Agreement.
• Reasonable suspicion of money laundering, terrorist financing, or other financial crime.
• A Member's own request for self-exclusion or account closure under Responsible Gaming provisions.
• A court order, regulatory directive, or other legally binding instruction requiring account suspension or closure.

Where an account is closed as a result of Prohibited Conduct or breach of this Agreement, xo360 reserves the right to forfeit the entire Account Balance, including any real-money funds, as liquidated damages for the costs incurred in investigating and managing the breach. Where an account is closed for any other reason, any verified Account Balance (excluding Bonus Funds) will be returned to the Member via their verified payment method within 10 business days.

Members who wish to close their account voluntarily may do so at any time by contacting xo360 support at the details in Clause 14. Voluntary closure requests are processed within 2 business days.

12.1 Internal Resolution. In the event that a Member wishes to raise a complaint or dispute regarding any aspect of the xo360 Platform or its services, the Member must first submit a formal complaint in writing to xo360 support at the contact details provided in Clause 14. All complaints must include the Member's account username, a clear description of the issue, the relevant date(s) and time(s) (in WIB), and any supporting evidence.

12.2 Response Timeline. xo360 will acknowledge receipt of all formal complaints within 24 hours and will provide a substantive written response within 7 business days. Complex disputes involving transaction records, game logs, or third-party data may require up to 14 business days for full resolution.

12.3 Escalation. If a Member is not satisfied with xo360's internal resolution, the dispute may be escalated to xo360's licensing authority for independent adjudication. Contact details for the relevant regulatory body are available upon request from xo360 support.

12.4 Limitations. Disputes must be raised within 30 days of the event giving rise to the complaint. xo360 will not consider disputes submitted after this period has elapsed. Disputes relating to settled bets where the outcome was determined more than 90 days prior to the complaint submission date will not be accepted.

This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which xo360 holds its primary operating licence.

xo360 acknowledges that online gambling is subject to regulatory restrictions in Indonesia. By registering on the Platform, Members represent that they have independently assessed the legal position applicable to their jurisdiction of residence and accept sole responsibility for their compliance with any applicable local laws or regulations. xo360 makes no representation that use of the Platform is lawful in any particular jurisdiction outside of those covered by its licensing arrangements.

Subject to Clause 12, any dispute that cannot be resolved through xo360's internal process or through regulatory escalation shall be referred to binding arbitration administered under internationally recognized arbitration rules. Each party shall bear its own costs of arbitration. The language of arbitration proceedings shall be English.

For all enquiries, complaints, KYC submissions, and responsible gaming requests, please contact xo360 using the details below. Our support team is available 24 hours a day, 7 days a week, in both English and Bahasa Indonesia.